Refund & Return Policy

Because honey and desi ghee are food items, we cannot accept returns or exchanges once a jar has been opened, for hygiene and food safety reasons. This does not affect your right to a replacement or refund for damaged, incorrect, or defective orders as described below.

You are entitled to a replacement or refund if:

• Your jar arrived broken, leaking, or damaged in transit
• You received the wrong product or size
• The packaging seal was broken or missing on arrival

Contact us within 3 days of delivery with your Order ID and clear photos of the issue, either by WhatsApp or email:

• WhatsApp: +92 317 7860808
• Email: support@fplfarms.com

Our team will review your request and get back to you within 2 business days.

Approved refunds for Bank Transfer orders are returned to the original account used to pay. Approved refunds for Cash on Delivery orders are paid out by bank transfer once you share your account details with us; a replacement jar can also be arranged instead of a refund. Refunds are processed within 5–7 business days of approval.

• Change of mind after an order has been dispatched
• Natural variation in colour, texture, or crystallization
• Requests made without an Order ID or without photo evidence
• Requests made more than 3 days after delivery

See also our Terms of Service and Privacy Policy, or contact us directly at +92 317 7860808.